Triage, summarise and draft replies in seconds. Your agent stays in the loop.
HelpWise ships with AI features built in — not bolted on as a £15/agent add-on. Tickets are classified the moment they arrive, sentiment is scored, knowledge base articles are surfaced inline, and reply drafts are ready before the agent even opens the conversation.
Learn about AI customer support
Routing, tagging, escalation and notifications — visual, debuggable, fast.
Every helpdesk is mostly the same five rules: assign by product area, escalate before the SLA breaks, post urgent tickets to Slack, close tickets that have been silent for a week, tag VIP customers. HelpWise lets you build all of those in five minutes — and the next twenty rules in another five.
Learn about Automations & rules
One drop-in script. Every conversation is searchable forever.
HelpWise ships with a real-time chat widget you can embed on any website with a single script tag. Customers get fast answers; agents get every conversation captured as a ticket with full history — so the conversation does not vanish the moment the customer closes the tab.
Learn about Live chat
Editor your team will use, search your customers will trust, version history you can audit.
HelpWise ships with a built-in knowledge base — articles, categories, full-text search, public help centre and a private agent-only library. Every article is one click away inside the ticket reply pane, so agents reuse instead of rewriting.
Learn about Knowledge base
Real-time dashboards, agent scorecards and scheduled reports — without spreadsheets.
HelpWise reports on every dimension you would build manually: ticket volume, response times, CSAT, agent performance, SLA compliance, channel mix. Filter by date range, drill from a chart down to the underlying tickets, and schedule the dashboard to email itself to your manager every Monday morning.
Learn about Analytics & reporting
SSO, MFA, RBAC, audit log, encrypted at rest, hosted in the UK.
HelpWise was designed for B2B and enterprise from day one. SSO and MFA on the front door, role-based access for what an agent can see, scoped API keys for integrations, HMAC-signed webhooks for outbound, and an audit log that records every change to every record. Hosted on Microsoft Azure UK South.
Learn about Security & compliance
Manage every client from one workspace, but keep their data invisible to each other.
HelpWise has a dedicated MSP mode that turns the standard helpdesk into a multi-client operations centre. Each end-client gets their own portal, contacts, ticket numbering, KB visibility and SLA. Your agents see everything; your clients see only their own slice.
Learn about MSP mode
A clean asset register, not yet another spreadsheet.
HelpWise ships with an IT asset management module built into the helpdesk. Every laptop, phone, licence or piece of infrastructure can be tracked, assigned to a person or company, linked to its history of tickets, and reported on alongside the rest of the helpdesk data.
Learn about IT asset management
Slack, Jira, your CRM and your own back-office — connected, not isolated.
HelpWise ships with native Slack and Jira integrations, a public REST API covering every part of the product, and HMAC-signed outbound webhooks for everything else. SSO works with any OIDC identity provider. If you can think of a workflow, you can build it.
Learn about Integrations & API
Try HelpWise free for 14 days. Every feature on this page is included on the Pro trial — no upsell, no asterisks.