Slack, Jira, your CRM and your own back-office — connected, not isolated.
HelpWise ships with native Slack and Jira integrations, a public REST API covering every part of the product, and HMAC-signed outbound webhooks for everything else. SSO works with any OIDC identity provider. If you can think of a workflow, you can build it.
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What you get
Helpdesks have a habit of becoming silos: tickets live there, but the rest of your business runs in Slack, Jira, your CRM and a dozen internal tools. HelpWise treats integration as a first-class concern. Every meaningful event in the platform — ticket created, replied to, escalated, resolved, CSAT received — fires a webhook you can hook into.
For the high-traffic destinations there are native integrations. Slack lets you post incidents to a channel, create tickets via a slash command, and reply with internal notes from a thread. Jira lets you link a ticket to an issue (or open one inline) and keeps the status in sync as engineering moves the issue between columns. Both are configured in Settings → Integrations and take roughly five minutes to get running.
The HelpWise REST API covers every entity the agent UI exposes — tickets, conversations, contacts, companies, KB articles, automations, custom fields, even billing. Every endpoint is documented in OpenAPI; the docs include a try-it console; rate limits are per-key and visible in response headers.
API keys are scoped: a key for your CRM-sync script can be read-only on tickets, write-only on contacts, and blocked from everything else. Keys are also IP-restricted on Enterprise. Webhook payloads are HMAC-signed so your receivers can verify they are genuine before acting. Logs of every API call and webhook delivery are retained for 30 days for debugging.
Frequently asked questions
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