Manage your cookie preferences
You have not yet made a choice about non-essential cookies. You can change your mind at any time. Withdrawing consent stops further analytics and removes the analytics cookies set on this device. Strictly necessary cookies (hw_cookie_consent, hw_session, hw_csrf) are always required.
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
This Cookie Policy explains how HelpWise ("we", "us", "our") uses cookies and similar technologies on the HelpWise website (www.helpwise.net), agent application (app.helpwise.net), and customer portal (portal.helpwise.net).
These cookies are essential for the operation of the platform. They enable core functionality such as authentication, security, and session management. You cannot opt out of these cookies as the platform cannot function without them.
| Cookie | Purpose | Duration |
|---|---|---|
hw_session | Maintains your authenticated session | 7 days |
hw_csrf | Protects against cross-site request forgery attacks | Session |
hw_cookie_consent | Stores your cookie consent preferences | 1 year |
These cookies enable enhanced functionality and personalisation, such as remembering your preferences (theme, layout, default views). If you disable these cookies, some features may not work as expected.
| Cookie | Purpose | Duration |
|---|---|---|
hw_theme | Stores your preferred theme (light/dark) | 1 year |
hw_sidebar | Remembers sidebar collapse state | 1 year |
hw_view_pref | Remembers your preferred default view (Tickets list, Dashboard, etc.) | 1 year |
These cookies help us understand how visitors interact with the HelpWise marketing website and the agent application. All data is aggregated and anonymous. We use this information to improve our service. Analytics cookies are only set after you give consent via the cookie banner or the controls at the top of this page.
| Cookie | Purpose | Duration |
|---|---|---|
_ga | Google Analytics — distinguishes unique visitors | 2 years |
_gid | Google Analytics — distinguishes visitors | 24 hours |
_gat | Google Analytics — throttles request rate | 1 minute |
When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time by:
Please note that blocking certain cookies may affect your experience of the platform.
Most web browsers allow you to control cookies through their settings. You can typically find these in the "Options", "Preferences", or "Settings" menu of your browser. The following links provide information on how to manage cookies in common browsers:
Some cookies on our website are set by third-party services that appear on our pages, such as Google Analytics. We do not control the setting of these cookies. The third-party providers listed above have their own privacy policies that govern how they use the information they collect.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our use of cookies. The "Last updated" date at the top of this page indicates when this policy was last revised.
If you have any questions about our use of cookies, please contact us:
For more information about how we handle personal data, see our Privacy Policy.