Per agent/month
Start Free TrialFor teams that need the full toolkit
Per agent/month
For large organisations & MSPs
Per agent/month
| Feature | Growth | Pro | Enterprise |
|---|---|---|---|
| Agents | Unlimited | Unlimited | Unlimited |
| Tickets | Unlimited | Unlimited | Unlimited |
| Email channel | |||
| Knowledge base | Unlimited | Unlimited | Unlimited |
| Automations | Unlimited | Unlimited | Unlimited |
| Advanced analytics | |||
| CSAT surveys | |||
| Business hours | |||
| Agent groups | |||
| Live chat | — | ||
| AI features | — | ||
| API access | — | ||
| Slack integration | — | ||
| SMS notifications | — | ||
| Two-factor auth | — | ||
| Webhooks | — | ||
| SSO / OIDC | — | — | |
| Jira integration | — | — | |
| Multi-tenancy | — | — | |
| Asset management | — | — | |
| Audit logging | — | — | |
| Portal branding | — | — | |
| Support | Email (24hr) | Priority (8hr) | Dedicated (4hr) |
Yes! Every new account starts with a 14-day free trial of the Pro plan. No credit card required. You get full access to all Pro features during the trial.
You’ll need to subscribe to a paid plan to continue using HelpWise. Your data is safe — nothing is deleted. Once you subscribe, everything picks up right where you left off.
Absolutely. You can upgrade or downgrade at any time. Changes take effect immediately, and billing is prorated.
An agent is any user with the admin or agent role who can manage tickets, respond to customers, and use the admin interface. Customer portal users are free and unlimited.
Yes, annual billing saves you approximately 17% compared to monthly billing. Toggle the billing period above to see the savings.
No. All plans include unlimited tickets. There are no per-ticket charges or overage fees.
Yes, all prices are in British Pounds (£). We bill in GBP to keep things simple for UK-based teams.